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Our training programme also includes the following workshops:
- Basic sales training
- Advanced sales training
- Sales training for professionals
- Effective telephone sales
- Cold calling
- Basic sales training
- Sales consultant motivation training
- Sales consultant support – coaching
After-sales
- Performance enhancement through pro-active after-sales canvassing
- After-sales customer loyalty instruments
Customer relationship management
Customer relationship management as a customer loyalty instrument
- Successful customer relations for senior staff
- Strong in the market: the role of the technical customer service team
- Communication for sales engineers part I and II
- Trade fair training
- Debt collection management
Customer contact optimisation tools
- Consultations
- Optimisation of external and internal customer relationships through convincing presentation
- Conflict training
- Telephone advice - complaints management
- Customer contact - compact training for professionals
- Customer-centricity and telephone techniques
Debt collection management
- Payment deadline optimisation
- Targeted and fast payment assurance
Project management
- A practical introduction to basic project management
- Project management - how to make projects efficient and successful
Management
- Basic management
- Employee evaluation and development training for managers
- Successful together - basic team training for managers
- Successful together - empowerment training for managers and sales consultants
- Tools for success - seminar for managers
- Management coaching
- Conducting talks
- Employee appraisal interviews as a management tool
- Motivation by delegation
- Management by target agreement
Efficient teamwork
- Team development in a change process
- The organisation, optimisation and communication of work processes
Communication
- Improving communication - resolving conflicts
- Talking to each other: success through targeted communication
- Working with each other: success through targeted communication
Human resources
- Basic personnel management
- Efficient employee selection
- The recruitment interview
- Designing and implementing assessment centres
Working methods
- Time management
- Basic presentation techniques and rhetoric exercises
- Advanced rhetoric and presentation training
- Creative thinking - brainstorming
- Optimising meetings
- Team guidance and management by moderation
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